Terms and Conditions royal138 — Official Platform Rules & Policies

01 Acceptance of Terms

Welcome to royal138, an online casino platform dedicated to players in Malaysia. These Terms and Conditions ("Agreement") govern all aspects of your use of the website, services, and games provided by royal138 under the domain royal138.plus.

By accessing this website, registering an account, making a deposit, or using any royal138 service, you expressly agree to be bound by this Agreement. This Agreement takes effect from the date you first access our platform.

These terms should be read together with Privacy Policy and Responsible Gaming Policy ours, all of which form part of the overall agreement between royal138 and its users.

02 Eligibility & Registration

To register and use the royal138 platform, you must meet all of the following eligibility requirements:

• Aged at least 18 years old at the date of registration.
• Act on your own behalf only, not on behalf of any third party.
• Not currently designated as an individual prohibited or restricted from gambling by any relevant authority.
• Not to use this service for fraudulent purposes, money laundering, or any other illegal activity.
• Have full legal capacity to enter into a binding agreement under the laws applicable to you.

During the registration process, you are required to provide accurate, complete, and up-to-date information. royal138 reserves the right to verify your identity at any time through the KYC (Know Your Customer) process. Documents that may be required include your national ID, passport, utility bill, or recent bank statement.

Each individual is only permitted to hold one registered account only. Opening multiple accounts, whether under your own name or using another person's identity, is a serious violation that may result in permanent suspension and forfeiture of any existing balance.

03 Account Policy

Your royal138 account is entirely your personal responsibility. You are responsible for maintaining the confidentiality of your username and password at all times.

• Account Security: Never share your login details with anyone. royal138 will never ask for your password via email, Live Chat, or phone call.
• Prohibited Activities: Any suspicious activity, including attempted fraud, hacking, or manipulation of the gaming system, will result in immediate suspension and a thorough investigation.
• Update Information: You are responsible for keeping your profile information current and accurate. Failure to do so may delay the withdrawal process.
• Email Verification: Accounts with unverified email addresses may experience certain feature restrictions until verification is complete.

Royal138 reserves the right to suspend or close any account suspected of activity that violates these Terms and Conditions without prior notice. In such cases, an investigation will be conducted and the final decision will be communicated to the relevant user.

04 Deposit & Withdrawal

Royal138 supports a wide range of popular payment methods in Malaysia to make your deposit and withdrawal transactions easy.

Accepted Deposit Methods:

• FPX (Online Bank Transfer)
• Touch 'n Go eWallet
• GrabPay
• Boost
• Direct bank transfer (Maybank, CIMB, Public Bank, and others)
• Cryptocurrency (Bitcoin, USDT, and others)

Withdrawal Policy:

• The minimum withdrawal amount is RM 30 per application.
• E-wallet withdrawals are processed within 15 minutes after approval.
• Bank transfer withdrawals require up to 1 business day.
• First-time withdrawals or amounts exceeding a certain limit require completed KYC verification.
• The withdrawal method must match the deposit method used. royal138 reserves the right to reject requests that do not comply with this requirement.

All deposits are credited to your gaming account almost instantly. If your deposit has not been credited within 15 minutes, please contact our customer support with proof of transfer for immediate review.

05 Bonus & Promotions

Royal138 offers a variety of bonuses and promotions to registered members from time to time. All bonuses are subject to the specific terms and conditions stated alongside each offer.

General Bonus Terms:

• Each bonus has wagering requirements (rollover) that must be met before a withdrawal is permitted. These requirements are clearly stated on each promotion page.
• Bonuses may only be claimed once unless otherwise stated.
• Each player is eligible to claim the welcome bonus only once upon first registration.
• Royal138 reserves the right to cancel bonuses claimed through illegitimate means, including the use of multiple accounts or false information.
• Bonus value cannot be directly converted to cash without meeting the wagering requirements.

Royal138 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Ongoing promotions are unaffected by such changes unless there is a clear breach of terms.

06 Game Rules

All games available on the royal138 platform — including Live Casino, Slots, Fish Shooting Games, bingo, and table games — have their own rules that should be understood before playing.

• Game Fairness: All games use a Random Number Generator (RNG) that has been independently audited to ensure truly random outcomes that cannot be manipulated by any party.
• Final Decision: Game results recorded by the royal138 system are final. In the event of a technical dispute, server logs will be used as the primary reference.
• Connection Interruption: royal138 is not responsible for losses resulting from internet connection disruptions on the player's end during an active gaming session.
• Wagering Limit: Each game has minimum and maximum betting limits. These limits are subject to change from time to time and will be displayed within the game interface.
• Use of Third-Party Software: The use of bots, automation software, or any third-party tools designed to gain an unfair advantage is strictly prohibited and may result in permanent account suspension.

Live Casino players are also subject to the instructions of the dealer on duty. Any disruptive or inappropriate behaviour during a Live Casino session may result in removal from the table without compensation.

07 Responsible Gaming

Royal138 takes the well-being of our players seriously. We provide a range of tools and resources to help you stay in control and enjoy gaming as a healthy form of entertainment.

• Deposit Limit: Set daily, weekly, or monthly deposit limits directly from your account panel.
• Play Time Limit: Limit the amount of time you spend on the platform each day.
• Loss Limit: Set the maximum amount you are willing to lose within a given period.
• Self-Exclusion: Choose to take a temporary break from the platform for 24 hours, 7 days, 30 days, or a duration of your choosing.
• Self-Exclusion: Register for permanent self-exclusion if you feel that gambling has become a serious problem in your life.

Gaming is meant for entertainment. If you find yourself playing to relieve stress, borrowing money to gamble, or neglecting responsibilities because of gaming, these are serious warning signs. Please seek help immediately and make use of the responsible gaming tools we provide.

For more information, visit the Responsible Gaming ours.

08 Security & Privacy

Protecting your personal data is a priority for royal138. All information you provide to us is safeguarded under strict privacy policies and industry security standards.

• All data transmissions between your device and the royal138 servers are protected by 256-bit SSL encryption.
• Your personal data will not be sold, rented, or shared with third parties without your explicit consent, except as required by law.
• Royal138 retains transaction records and gaming session logs for the period required for audit, dispute resolution, and legal compliance purposes.
• You have the right to request a copy of your personal data or to request account deletion by contacting our support team.

For detailed information on how we handle your data, please refer to Privacy Policy royal138.

09 Account Suspension & Closure

Royal138 reserves the right to suspend or close any user's account for the following reasons:

• Identity verification failed or false information was found during or after registration.
• Detection of fraudulent activity, money laundering, or system manipulation.
• Use of multiple accounts or sharing an account with another party.
• Attempting to exploit technical bugs or system vulnerabilities.
• Disruptive, threatening, or abusive behaviour toward support staff or other players.
• Unjustified chargeback requests submitted to payment providers.

If your account is suspended for a valid reason, any balance will be frozen until the investigation is complete. If a violation is proven, balances associated with the breach of terms may be fully forfeited.

You may also request voluntary account closure at any time by contacting our support team. Any remaining balance will be returned after KYC verification is complete.

10 Disclaimer & Limitation of Liability

The royal138 platform is provided on an "as is" and "as available" basis. While we work hard to ensure continuous, uninterrupted service, we cannot guarantee that the platform will always be available free from technical disruptions.

• Royal138 is not responsible for any losses arising from service disruptions, technical failures, or circumstances beyond our control (force majeure).
• Information displayed on this website is for general informational purposes only and does not constitute financial or legal advice.
• Royal138 is not liable for any indirect, consequential, or incidental losses arising from the use of this platform.
• Royal138's maximum total liability to any user under any circumstances shall not exceed the amount deposited by that user in the 30 days prior to the claim.

11 Terms Amendment

Royal138 reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time. Changes take effect immediately upon publication on this website.

When significant changes occur, we will notify players via:

• In-platform notifications when you are logged in.
• Email to your registered address (for changes that materially affect user rights).
• Update the "Updated" date displayed at the top of this page.

Continued use of the platform after amendments are published constitutes your acceptance of and agreement to the revised terms. It is your responsibility to review this page periodically to stay informed of the latest applicable terms.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the royal138 team is ready to assist you.

• Live Chat: Available 24/7 directly on the platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — for enquiries requiring detailed clarification or documentation.
• FAQ: Visit the page FAQ our FAQ for answers to the most frequently asked questions.

Our customer support team speaks Bahasa Melayu and is always ready to help you better understand any part of these Terms and Conditions.